Returns & Exchanges

At aosu, we stand behind the quality of our smart home security products and offer a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we provide a streamlined process to ensure a quick resolution or full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team via email or our online portal with your order number and the reason for the return within 30 days of delivery.

• 2.
  Receive Return Authorization

  Once approved, our team will issue a Return Merchandise Authorization (RMA) number and provide a prepaid shipping label for eligible domestic returns.

• 3.
  Pack and Ship

  Securely pack the device in its original packaging including all cables, mounts, and manuals, then attach the shipping label and drop it off at the designated carrier.

• 4.
  Inspection and Refund

  After our technicians inspect the returned hardware for completeness, your refund will be processed to your original payment method within 5 to 7 business days.